Frequently Asked Questions (FAQ)

We would love to hear from you and help you with your query. Our opening hours are Monday-Friday 8am- 4pm.

Frequently Asked Questions

We have answered some of the questions we most commonly get asked about our products below:

Where can I find Tan Y Castell Products?

Our full range of Welshcakes, Griddles, Bara Brith, Shortbreads and Splits can be found in most major supermarkets throughout Wales.  Our Welshcakes can also be found in most Sainsburys and Waitrose stores in England.  If you can’t find your favourite products let us know and we will locate your nearest stockist or you can always buy here from our online shop!

Are your products vegetarian?

All of our cakes are vegetarian!  We recommend you always read the ingredients on our packaging as raw ingredients are subject to change.

Are your products suitable for people with allergies?

We strive to be a peanut and nut free factory.  Please always check the ingredient list on packaging, where all major allergens are listed in bold text.  If you have a query in regards to allergens please contact our customer care team who will be able to help you.

Do your cakes contain palm oil?

None of our products contain palm oil as a whole ingredient, however some of our cakes do contain palm oil within another ingredient as it has essential properties that other oils do not have.  All Palm Oil used is certified by the Roundtable for Sustainable Palm Oil (RSPO) and compliant with the RSPO Chain of Custody Certification Standard.

Where can I find nutritional information about a certain product?

With the change in European labelling laws, the nutritional information can be found on all of our packaging in both a per 100g and per serving format.  Where possible, we’ve started to include colour-coded ‘traffic light’ labelling on our packs.

What eggs do you use in your products?

The eggs we use in our products come from barn eggs and are laid by cage-free hens.  These hens are able to roam, stretch their wings and have plenty of perches to roost on and areas to explore.

Can I stock Tan Y Castell products?

We would love you to stock our products and widen the area our products are available in!  Please get in touch with our sales team who will be able to help.

Where do you deliver to?

Not only do we have our own delivery vehicles that operate deliveries across Wales and bordering counties, we also have our own dedicated courier service.  This allows us to be able to deliver any of our products to any destination across the globe.  Unfortunately, the online shop is only able to deliver to mainland UK postcodes however, please give us a call where we can process your order manually.  Please note, there may be a delivery surcharge for postcodes that fall outside of mainland UK.

I’ve ordered online, how long will my delivery take?

If you order before 12 noon, your order will be delivered within 2 working days. We use an overnight courier who aim to deliver your parcels between the hours of 8am-4pm. Busy periods may affect these delivery hours.

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United Kingdom (UK)